What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or donate money. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, postal address, date of birth, phone number or credit/debit card information. You may, however, visit our site anonymously.
What do we use your information for?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping and facilitating online memberships and other purchases
For Gift Aid Claims
We may use the information to improve our offerings.
We may periodically send promotional communications through email, post and telephone, to include the impact your support has made, requests for further support, activities taking place at the West Somerset Railway, invitations to join us at events, special offers or other information which we think you may find interesting.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company outside the ‘WSR Family’ (see below) for any reason whatsoever, without your consent, other than for the express purpose of delivering a purchased product or requested service.
Note: If at any time you would like to unsubscribe from receiving future communications, we include detailed unsubscribe instructions at the bottom of each email, and information on our printed communications.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
All supplied information is transmitted via Secure Socket Layer (SSL) technology and for purchases is encrypted into our Payment gateway providers’ databases only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may however, share your information with other members of the West Somerset Railway family (Please see below). We may also share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Non-personally identifiable visitor/supporter information may be provided to other parties for marketing, advertising, or other uses.
West Somerset Railway Family
Your details may be made available to other organisations operating under the West Somerset Railway name to include: West Somerset Railway plc, West Somerset Railway Heritage Trust, and other WSR organisations which may be introduced from time to time.
Website Terms and Conditions of use
These General Terms and Conditions apply to use of the WSRA website, including purchase and use of products and services offered thereon. By using the website and/or placing an order you are accepting these terms and conditions. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
WSRA means the West Somerset Railway Association, an incorporated Charity, and includes its trading subsidiary WSRA Promotions LTD.
Our Contact details: The Railway Station, Bishops Lydeard, TAUNTON TA4 3BX United Kingdom
VAT Number: 682281033
Charity No: 1041901
Company registered in England and Wales Registered Company Number: 02968284
WSRA PROMOTIONS Ltd Company registered in England and Wales Registered Company Number: 3312904
Phone: 01823 433856
West Somerset Railway Association is the primary support organisation for the West Somerset Railway, promoting and supporting the heritage of the railway.
Prices of all goods and services for sale shown on the website include VAT, where applicable. The online sales facility is available in English only.
Membership means membership of the WSRA which is sold via this website, as well as by phone and post.
Membership is for one year, unless otherwise specified, and is renewable.
Members agree to a limited liability of £1 in the event the company is wound up.
Members agree to abide by the Articles of Association, published on this website.
Your order is an offer to WSRA to buy the product(s) and services in your order. When you place an order to purchase a product or service from WSRA, we will send you a message confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with WSRA for membership, lottery and donation products and services. Without affecting your right of cancellation set out below, you may cancel your order for a product or service at no cost any time before we dispatch the product or commence delivery of the service.
Right of Cancellation
You may cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.
You must inform us (WSRA) of your decision to cancel your order. You may submit your request either by email or phone. You will have to bear the direct cost of returning these goods. You must return goods in a saleable condition. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.
Effects of Cancellation
We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back.
Placing an Order
To place an order and make payment select your payment method and Click on ‘Submit’. You will then be transferred to our secure online payment pages, powered by third parties (Paypal). If you select to pay by BACS( Faster Payments), it is your responsibility to initiate the payment separately, via your bank. Your order will be held and not processed further until we are able to confirm receipt of payment.
Payment can be made using: credit/debit card, paypal or if preferred by BACS or by cheque for memberships.
You will receive confirmation of your order by email. You should check your order and contact us by email or phone as soon as possible if there are any errors. If you have selected to pay by BACS, please ensure that you actually make the payment. Your order will not be progressed until we are able to confirm payment.
Please note that Membership cards may take up to 28 days to arrive.
We will endeavour to replace any goods received that are damaged or faulty, or offer a full refund if it is unavailable. You will be required to provide proof in the form of photo images or by returning the item.
Data collected by this site may be used to:
- Take and fulfil customer orders.
- Administer and enhance the site, services and products offered.
- Disclose information to third-parties for payment and goods/services delivery purposes only
- Make Gift Aid Claims (memberships and donations)
We may periodically send promotional communications through email, post and telephone, to include the impact your support has made, requests for further support, activities taking place on the West Somerset Railway, invitations to join us at events, special offers or other information which we think you may find interesting. You may opt out of this at any time and every communication will include an opt out option.